Refund policy

CANCELLATION & AMENDMENT POLICY

Canterbury Trails reserves the right to charge a cancellation fee and/or recover all disbursement incurred.

For day tours, cancellations made with less than 7 days' notice will result in a cancellation fee. Cancellations made between 7 days and 48 hours before departure will incur a 50% cancellation fee, while those made within 48 hours are non-refundable.

For multi-day tours, cancellations made more than 30 days before departure incur no cancellation fee. Cancellations made between 30 and 15 days before departure are eligible for a 50% refund, and those made between 14 and 7 days before departure for a 25% refund. Cancellations made less than 7 days before departure are non-refundable.

In the event of a local activity or tour cancellation due to unsuitable sea or weather conditions, a partial refund may be issued. It is at our discretion, based on the circumstances, including any viable alternative suggestions we offer given the conditions.

We strongly advise our guests to secure travel insurance.